Meet your Hamilton Fraser Cosmetic team

Mark Copsey

Mark Copsey, Healthcare Associate Director

Mark heads up the Healthcare Division at Hamilton Fraser. He has over thirty years of experience in the insurance market, the last twenty of which he spent in the City of London across Lloyd’s Syndicates, Brokers and MGA’s. Mark has worked with affinity groups for many years, giving him the perfect foundation and understanding for working with the increasing number of specialist registered training courses and associations that Hamilton Fraser partner with.

Joining the team in September 2019, Mark is looking ahead and planning for future growth in the cosmetic sector as well as an expansion into a broader Healthcare environment. Mark is motivated through a combination of energy, creativity and drive while working with a fantastic team in an exciting and ever evolving healthcare industry.

In his spare time, Mark holidays many times per year, spends time with his family, plays golf and is currently learning Spanish.

meet shelly image

Shelly Hemmings, Cosmetic Account Executive

Shelly who is Cert CII qualified and brings with her 10 years of insurance experience working within the personal lines and commercial divisions. To Shelly, the single most valuable asset to any organisation is the customer, which is what drives her customer-centric approach across all of her work.

Throughout her 2 and a half years at Hamilton Fraser, Shelly has built an excellent foundation of cosmetic product knowledge. With this, Shelly is keen to promote professionalism and standards within the industry and to medical professionals. Shelly has delivered various webinars to industry bodies such as the British Association of Cosmetic Nurses (BACN), and travels all over the country presenting the Hamilton Fraser Regional Evenings which are designed to assist medical practitioners to get started on the right foot, by providing them with the information needed to start or grow their cosmetic business.

Shelly is also new to motherhood and enjoys spending time with her young daughter who just like the world of aesthetic insurance keeps her on her toes!

Meet Ella image

Ella Vranjkovic, Client Services Team Leader

Ella is our longest standing cosmetic account handler, starting Hamilton Fraser in 2012, Ella brought with her 10 years of extensive knowledge and sales experience.

She began her journey in the cosmetic insurance administration division and has now progressed to a leading role within the team. One of Ella’s greatest attributes is her focus and determination to mentor and help develop trainee account handlers. She helps to facilitate their transition into the cosmetic industry by spending time expanding their product knowledge.

Ella believes that a high level of customer service is important and her passion to succeed fuels her enthusiasm to provide the best customer service wherever possible. She will always go above and beyond to ensure she meets the needs and requirements of new and existing clients.  

In Ella’s spare time, she enjoys travelling into London for afternoon tea and isn’t partial to the occasional glass of prosecco with her friends!

meet emma imge

Emma Bracchi, Senior Client Services Technician

Emma has 21 years of insurance claims experience and is Cert CII accredited. In 2007, Emma joined Hamilton Fraser as a claims handler, drawn to the position because of the dedicated claims team working to help customers throughout the claims process.

Emma provides assistance to help guide our practitioners through difficult circumstances to prevent any customer dissatisfaction from developing into formal claims. She provides internal claims training to all staff and enjoys offering advice, support and contributing to fact sheets and blog posts, to help educate practitioners on best practice with regards to claims.


meet lucy image

Lucy Saunders, Cosmetic Account Handler

Lucy joined Hamilton Fraser in April 2018 as a cosmetic account handler. She has worked in the insurance sector for over 4 years and has experience in many sectors, including aviation, marine and High Net Worth. Lucy has taken on Medical Malpractice with an open mind and with an eagerness to learn and has found the industry fascinating.

She is dedicated to expanding her knowledge within the world of cosmetics by undertaking in-house training, attending annual conferences and events. She is keen to keep up to date with the ongoing trends, new aesthetic treatments and products that are consistently being introduced into the cosmetic market.

Her extensive knowledge within the insurance industry has enabled her to not only deliver informed customer interactions but to also build great foundations with newly trained practitioners who are keen to enter the industry. Outside of the working realm, Lucy enjoys getting out into the countryside, horse-riding and the occasional visit to the pub!

Nellie Harris - Cosmetic Team

Nellie Harris, Assistant Cosmetic Account Handler

Nellie joined Hamilton Fraser in 2017 starting in Accounts, realising her passion for the world of cosmetics shortly after Nellie joined the Cosmetic Team November 2019.

Nellie is dedicated to expanding her knowledge by undertaking in-house training, attending annual conferences and events.

Being client focused motivates Nellie, where she provides assistance to our practitioners by selecting the most appropriate and bespoke insurance products to meet their requirements. She enjoys being part of the Cosmetic Team and providing online guidance to our clients.

In Nellie’s spare time she enjoys reading, fancies herself as a bit of an eating connoisseur & worshipping (as well as cleaning) the ground her cat walks on.

meet Parul image

Parul Dhulia, Cosmetic Account Handler

Parul Dhulia has a solid 18 years of sales experience in a range of Insurance products. Having served as senior sales executive and secondment manager in her previous role, Parul joined Hamilton Fraser in May 2018 as a Cosmetics Account Handler.

Parul was attracted to this role due to its new and challenging nature in a fairly niche market which can synergize with her existing experience and provide her with an opportunity to thrive within industry gaining exposure of truly diverse clientele and insurance products. Parul provides full assistance to our clients in selecting the most appropriate and bespoke insurance products to meet their requirements. Parul enjoys being part of the Cosmetic Team providing satisfaction to our clients and successfully gaining their trust along with positive appreciation. Parul has been progressing in her role with complete professionalism and ease proving in relatively short period that she is definitely an asset to Hamilton Fraser.

When Parul is not working, she enjoys taking care of her little girl who has brought so much laughter into her family. Parul also enjoys socialising with family, listening to music, watching series on Amazon and Netfilx and tries to follow them as and when she can find time!

Abbie Line, Cosmetic Account Executive

Abbie joined Hamilton Fraser in June 2018, she brought with her 5 years’ experience in a London Market Insurance environment. Whilst comparatively new to the industry of Medical Malpractice, Abbie is delighted with the progress that she has made and is excited to develop her knowledge in the cosmetic sector.

Abbie attends exhibitions and in-house training sessions, meets with prospective clients on a regular basis and keeps up to date with industry developments. This will allow her to confidently excel in the cosmetic industry and develop a deeper understanding of her customers’ needs.

In Abbie’s spare time, she enjoys taking her dog for long walks, holidays and going to the cinema.

Maria Amodei, Cosmetic Account Handler

Maria joined Hamilton Fraser in October 2020.

Maria is dedicated to expanding her knowledge and provide the best customer service possible.

In Maria’s spare time she enjoys going out for dinner and drinks with her friends and spending time with her family.

Priya Chander, Claims Handler

Priya joined Hamilton Fraser in February 2020 as a Claims Handler. Priya believes that achieving the right results for clients as well as going above and beyond is the core of excellent customer service.

Priya holds an LLB Hons and six years claims handling experience in personal injury with an international law firm. Priya was excited joining Hamilton Fraser to expand her claims knowledge to a new sector for her.

Priya has been able to grow within a short amount of time to her role quickly. Priya has built her insurance knowledge having not had insurance experience before and has been able to apply this to her handling of claims. She is currently studying for her CERT CII in order to expand her  knowledge and obtain this qualification to further her career in insurance.

Priya was particularly attracted to this role as she has enjoyed her work experience so far within claims but was also very interested in the niche market of Medical Malpractice. Priya assists our clients when they have patient complaints and provides guidance to prevent these becoming formal claims. She also facilitates the process when legal claims are made against our practitioners.

In Priya’s spare time, she particularly enjoys going to live cricket matches, going out for dinner with her friends and watching real life crime documentaries!