About Us

We are dedicated to providing the best

Protecting the things that matter the most and delivering peace of mind to our customers are what we do best. We started as an insurance broker in 1996 specialising in property and medical indemnity insurance. These two sectors remain at the heart of everything we do.

Hamilton Fraser | About Us

Today, Hamilton Fraser provides specialist insurance services to the private rented sector and the aesthetic and cosmetic sector. We also offer a simple tenancy deposit protection solution for landlords, letting agents and tenants.

In addition, we can help you protect your reputation by providing an independent complaint handling service for both the private rented sector and the cosmetic and aesthetic industry with our redress schemes.

We believe in delivering expert customer service and raising standards in our specialist sectors.

Our Ethos

Hamilton Fraser’s ethos is focused on the three areas of protection, customer service and education. We’re one team, with one goal; satisfying you, the customer.



Every area of our business is focused on providing protection for our customers, from specialist insurance services to our tenancy deposit protection solution and redress schemes. Our in-house claims teams are on hand to provide expert advice if you need information and you can rely on us to assist you at every stage of the claims process until a conclusion is reached.

Customer Service

Customer Service

At Hamilton Fraser, we are committed to providing high levels of customer service by going the extra mile for our clients. We want customers to have the confidence that they are investing in a policy or membership that they can truly trust.



With 20 years of experience we are experts in the private rented sector and cosmetic and aesthetic sector. We like to impart this expertise in the form of CPD accredited presentations, guides, podcasts, fact sheets and case studies to help educate our customers and drive standards in our niche industries.

We are award winners

Hamilton Fraser Total Landlord Insurance has won Best Landlord Insurance in the Insurance Choice Awards in 2017, 2018 and 2019.

We have been named in the City A.M and Mishcon de Reya 2016 Leap 100 list of the UK’s fastest growing companies to watch. We are also one of the UK’s largest independent insurance brokers.

We are the proud holders of ISO 27001 (Information Security Management) and Cyber Essentials (Cyber Threats) to ensure that your data is always secure.

We also hold the Investors in Customers certification, classified as ‘Outstanding’, and have been an Investors in People business since 2010.

In 2012, our tenancy deposit protection scheme – mydeposits – won the internationally acclaimed Excellence in Alternative Dispute Resolution (ADR) or Conflict award sponsored by the Centre for Effective Dispute Resolution (CEDR). The award was judged by the largest and most respected leaders of neutral-assisted dispute resolution in the world.

We are extremely proud to be included in The Leap 100 Companies List, we have worked tremendously hard over the past 20 years to achieve this level of success and it is very rewarding that our efforts are being acknowledged, especially on our 20th anniversary. We hope to build on our success with a vision of doubling the size of Hamilton Fraser within the next 5 years.

Eddie Hooker, CEO