Professional Indemnity Insurance For Estate Agents, Letting Agents, Landlords & More

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Bespoke Indemnity Insurance

There isn’t much we can do about the highs and lows of the property market but we can help protect you from unexpected legal threats to your business, allowing you to concentrate on what you do best.

Hamilton Fraser and Hiscox have produced a bespoke professional indemnity policy aimed at estate, letting agents and professions alike. If you are a new venture looking for a standalone professional indemnity policy or you have a network of offices and staff throughout the country, Hamilton Fraser are able to protect your professional negligence, contents, business interruption, liabilities and much more.

Professional indemnity insurance can help protect you as an estate or letting agent in the event that a client claims there’s a problem with the work you’ve done for them. It can cover your costs if you need to pay compensation to correct a mistake or settle a claim, and can also cover your legal defence. Even though you may strive to deliver a flawless service, mistakes do happen.

What is professional indemnity insurance?

A professional indemnity insurance policy is designed to protect you against the cost of dealing with a claim from an unhappy customer, it’s important to ensure you’re covered should an error occur. Having professional indemnity cover in place is vital for those in the business of giving advice – including estate and letting agents, managing agents and surveyors.

Premiums start from £12.60* a month

*Based on £100,000 worth of cover. Plus insurance premium tax (IPT) currently at 12%.

  • Underwritten by Hiscox to provide a bespoke policy designed with the agent in mind
  • Hamilton Fraser have over 20 years of experience in the industry
  • A single policy incorporating only the cover your business requires
  • No administration fees if you amend your policy
  • Premiums start from just £12.60* a month
  • Get a quote in minutes over the phone
  • Option to include important covers such as cyber insurance and public liability cover
  • Property Redress Scheme and Client Money Protect, partner services to help you comply

  • Negligence or breach of duty of cover – we cover your business against giving bad advice or making a mistake such as underselling a property or arranging a tenancy agreement on the wrong basis
  • Breach of confidence – if confidential information is misused or commercially sensitive information shared without consent we will cover you, for example if inadvertently property details passed on to a burglar
  • Infringement of intellectual property rights – for example re-using content from a website or incorporating copyrighted stock images without permission
  • Defamation – making false or damaging claims about a person or organisation
  • Rectification – putting right lost or damaged non-electronically held documents of a professional nature
  • Court attendance – if you or an employee have to attend court in connection with a covered claim we will cover costs up to a specified limit for that court attendance
  • Computer virus – if a computer virus was specifically targeted at you and you negligently forwarded an email to your computer which contained the virus we would cover you to help put this right.

We can also provide you with

Office Contents Insurance

You can extend your Professional Indemnity insurance to include cover for your business premises, equipment, laptops and other portable equipment, liabilities and business interruption.

Cyber Insurance

Cyber Insurance protects your business if it experiences a data breach or is the subject of an attack by a malicious hacker that affects its computer systems. It will also cover unauthorised access to your website, intranet, computer system, network, telephone equipment or data you hold electronically.

Directors’ and Officers’ Insurance

Directors’ and officers’ liability insurance is insurance cover that offers financial protection to those who are the director, partner or officer of a company. It is designed to cover the cost of claims for compensation made against you. For example you can be confident that you are protected against the cost of defending or settling a health and safety, manslaughter or employment claim.

Employers’ Liability Insurance

If you employ staff you have an obligation to provide them with safe conditions to limit the possibility of injury. Employers’ liability insurance will cover the cost of defending or settling claims that arise from employee injury or illness in the workplace. This includes defence costs relating to criminal prosecution should accident or injury occur as a result of a break in regulation or the law.

Public Liability Insurance

Public liability Insurance covers the cost of claims should your business activities result in the injury of a client, contractor or member of the public. A public liability policy can also cover you and your employees against property damage when working in a client’s home, rental property, office or business property.

How does professional indemnity insurance work?

Here are some examples of how you might make a claim and what your insurance may cover.

Example 1: Wear and Tear

A letting agent returns a property to the landlord after tenants vacate the premises having lived there for six years. The landlord is unhappy with the condition of the property and makes a claim against the letting agent for the cost of restoring the property to its prior condition. The letting agent feels that significant amounts of damage are due to normal wear and tear. If they were insured with us, we would support their position and would have endeavoured to settle the claim for a significant reduction on the initial amounts claimed.

Example 2: Intellectual Property Rights

An employee of a letting agent uses one of their competitor’s tenancy agreement documents, changing only the branding, company name and minor details such as the correspondence address. The estate agent is unaware of their employee’s actions. In this scenario, where there is a clear breach of the competitor’s intellectual property rights we would act swiftly to minimise any reputational damage to the letting agent by adequately compensating the claimant for the damage they had suffered.

Example 3: Accident Liability

A letting agent manages various properties. A tenant, at one of the managed properties, falls downstairs and injures himself. He claims that the lights in the stairway do not work properly and that this has been previously reported. The tenant sues the landlord and the landlord seeks to recover his loss from the letting agent. If they were insured with us, we would investigate the terms of the insured’s contract in order to form a view on liability and proceed to assist the insured in negotiating a settlement.

Example 4: Defamation

A junior employee has informed third parties that an advisor acting for a wealthy client has been involved in fraudulent transactions involving multimillion pound properties, a comment that has no evidence behind it. If the advisor made a claim against the estate agent for defamation, we would assist the insured in their negotiations with the claimant, potentially drafting an apology for the insured to publish and providing the advice and financial backing for the insured to achieve a commercial settlement.

Premiums start from £12.60* a month

*Based on £100,000 worth of cover. Plus insurance premium tax (IPT) currently at 12%.

  • FAQs

    Please see below some of our frequently asked questions

    • What is professional indemnity insurance?

      Professional indemnity insurance can help protect your business if a client claims there’s a problem with the work you’ve done for them. It can cover your costs if you need to pay compensation to correct a mistake or settle a claim, and can also cover your legal defence.

    • What is office contents insurance

      Office insurance can offer cover for office contents, office premises, business interruption that leads to loss of income and equipment breakdown.

    • What is cyber insurance?

      Cyber insurance is designed to support and protect your business if it experiences a data breach or is the subject of an attack by a malicious hacker that affects its computer systems.

    • What is directors' and officers' insurance?

      Directors’ and officers’ liability insurance is insurance cover that offers financial protection to those who are the director, partner or officer of a company. It is designed to cover the cost of claims for compensation made against the insured individual.

    • What is public liability insurance?

      Public liability Insurance covers the cost of claims should your business activities result in the injury of a client, contractor or member of the public. A public liability policy can also cover you and your employees against property damage when working in a client’s property or business.

    • What happens if I cease trading?

      Whatever reason you may have to cease trading you need to consider what to do about your professional indemnity policy. The claims made nature of professional indemnity insurance means that a policy always needs to be in force to ensure that you have cover should a claim be made now for work undertaken in the past. Run off cover is professional indemnity policy that covers you after you cease trading for work done in the past. Because no new work is being done, premiums would normally be lower than a policy to cover a live business, and should reduce over time (because the risk of a claim reduces the longer the time since the work was completed). To discuss run off cover please call us on 0345 310 630.

    • How do I know how much cover I need?

      To work out how much cover you will need, it’s worth thinking about the risks your business could face and the maximum amount you would need to pay out in legal fees and compensation in a worst case scenario. Our Professional Indemnity insurance lets you choose from a range of cover limits so you can get protection suited to your business.