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Celebrating 25 years of Hamilton Fraser

Twenty five years ago, Hamilton Fraser sewed its seeds as a niche insurance broker focused on the private rented and aesthetic sectors. Over the years we have grown to include government authorised schemes and targeted acquisitions, extending our roots through partnerships with trade bodies and regulatory organisations.

The Board | Eddie Hooker

Since 1996, we have nurtured a strong ‘family’ culture. This, and our unique combination of business understanding, deep knowledge of our target markets and ingrained personal values, has allowed Hamilton Fraser to blossom into the business you see today. As a co-founder, I am immensely proud of everything we have achieved. I am honoured to have led our business through many storms including hardening and softening market conditions, financial crashes and, in 2020, the worst health crisis the world has ever known.

I never cease to be amazed at the resilience of the business, our people, and of course our loyal customer base. We have guided governments and policy, nourished new innovation and helped to improve standards across our industries. And all of this in just the first 25 years!

EDDIE HOOKER, CEO OF HAMILTON FRASER
  • 1996
    Celebrating 25 years of Hamilton Fraser | 1996 - Hamilton Fraser Insurance Solutions

    Hamilton Fraser Insurance Solutions is set up by Eddie Hooker, Simon Fox and David Jacobs as a niche insurance broker.

  • 1999
    Celebrating 25 years of Hamilton Fraser | 1999 - Hamilton Fraser Cosmetic Insurance

    Hamilton Fraser Cosmetic Solutions (Hamilton Fraser Cosmetic Insurance today), launches as the UK’s first aesthetic practitioner medical malpractice policy.

    Find out more
  • 2007
    Celebrating 25 years of Hamilton Fraser | 2007 - mydeposits

    Tenancy Deposit Solutions Ltd (now known as mydeposits) launches as the first government authorised insurance based tenancy deposit protection scheme.

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  • 2008
    Celebrating 25 years of Hamilton Fraser | 2008 - Total Landlord Insurance

    Total Landlord Insurance launches with a range of insurance products specifically aimed at landlords.

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  • 2011
    Celebrating 25 years of Hamilton Fraser | 2011 - NLA

    NLA Property Insurance launches, a new property insurance product for members of the NLA. Today, Total Landlord Insurance provides property insurance for the NRLA.

  • 2012
    Celebrating 25 years of Hamilton Fraser | 2012 - mydeposits Scotland

    mydeposits Scotland launches offering a custodial tenancy deposit protection scheme in Scotland.

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  • 2013
    Celebrating 25 years of Hamilton Fraser | 2013 - mydeposits Northern Ireland

    mydeposits Northern Ireland launches offering an insurance based and custodial tenancy deposit protection scheme in Northern Ireland.

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  • 2014
    Celebrating 25 years of Hamilton Fraser | 2014 - The Property Redress Scheme

    The Property Redress Scheme is set up as a government authorised consumer redress scheme for letting agents in England.

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  • 2015
    Celebrating 25 years of Hamilton Fraser | 2015 - CMP and mydeposits Jersey

    Both mydeposits Jersey, a custodial tenancy deposit protection scheme in the Jersey States and Client Money Protect, a client money protection scheme for letting and managing agents launch.

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  • 2017
    Celebrating 25 years of Hamilton Fraser | 2017 - Landlord Action

    Landlord Action, one of the UK's best known eviction and housing law specialists, joins the Hamilton Fraser family.

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  • 2018
    Celebrating 25 years of Hamilton Fraser | 2018 - LandlordZONE

    LandlordZONE, the UK's leading landlord property news website, joins the Hamilton Fraser family.

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  • 2020
    Celebrating 25 years of Hamilton Fraser | 2020 - HF Assist, Ome and Total Landlord Mortgages

    HF Assist, an easy to use agent helpline, Ome, a subscription-based deposit replacement scheme and Total Landlord Mortgages launch.

  • 2021
    The journey – a 25 year history of renting in the UK

    Hamilton Fraser celebrates 25 years of success in the private rented and aesthetic sectors.

  • Curious and Innovative

    We challenge our existing processes and look to make them better for the benefit of our customers and our people.

    We challenge our existing processes and look to make them better for the benefit of our customers and our people.

  • Honest and Transparent

    We are honest, open, ethical, and fair. People trust us to adhere to our word.

    We are honest, open, ethical, and fair. People trust us to adhere to our word.

  • Flexible and Adaptable

    We are open to new ideas and concepts and are happy to work both individually and within a team.

    We are open to new ideas and concepts and are happy to work both individually and within a team.

  • Passion and Leadership

    Passion is at the heart of our company. We encourage leadership at every level and believe all our people should be role models to each other.

    Passion is at the heart of our company. We encourage leadership at every level and believe all our people should be role models to each other.

  • Respect and Integrity

    We are an inclusive company and we embrace our customers and our colleagues regardless of background and culture.

    We are an inclusive company and we embrace our customers and our colleagues regardless of background and culture.

The journey

The journey – a 25 year history of renting in the UK

A 25 year history of renting in the UK

This article charts the rental sector from its beginnings and the part that Hamilton Fraser has played over the past 25 years in making the private rented sector the exciting, dynamic and professional industry it is today.
Read here

The journey – a 25 year history of the UK cosmetic industry

A 25 year history of the cosmetic industry

Since 1996, Hamilton Fraser has helped create elements of the aesthetics industry the UK enjoys today. This article chronicles the part we’ve played in the inception and the unstoppable rise of the aesthetic industry.
See more

On behalf of the NRLA, I would like to extend a very happy 25th birthday to our friends and partners Hamilton Fraser. The NRLA and Hamilton Fraser have worked closely together over the last year providing helpful information and a great value insurance service to members, and in prior years as the NLA.

Having worked with the team for many years, their passion and quality always shines through. It is fair to say that the private rented sector is very different to what is was 25 years ago, but we look forward to continuing to work together to help shape and influence a better environment for landlords.
We raise a (sadly) virtual glass to Eddie, Paul and all of the Hamilton Fraser team, and look forward to doing so in another 25 years!

Ben Beadle, Chief Executive of the NRLA

‘Hamilton and Fraser’ our mental health officers

Hamilton and Fraser are our office mental health officers. The ‘boys’ (as they are affectionately known) are Maltipoo brothers who joined the team in early 2020 as eight-week-old puppies to help support Hamilton Fraser’s company wellbeing.

The boys are integral team members and love nothing more than spending time with the Hamilton Fraser family in the office (when permitted). They have taken to their role within the business like ducks to water and have been a much needed morale boost, and constant joy, during this unsettling time.

They are passionate in helping our People Services team with learning and development projects and frequently join new recruits in their welcome training, offering a friendly paw on their first day. They often attend meetings and training sessions and regularly feature in our external content activities, including as special webinar guests and on LinkedIn.

Celebrating 25 years of Hamilton Fraser | Hamilton and Fraser our mental health officers

The JCCP has been privileged to work in partnership with Hamilton Fraser over the past four years to co-design and implement a practitioner register that seeks to promote patient safety within the aesthetics sector. Hamilton Fraser and the JCCP have been working together throughout this period to enable practitioners to achieve a high standard of safety within the rapidly changing context within which they practise.

The JCCP looks forward to continuing to work with Hamilton Fraser, who we consider to be an asset to our sector, and with the insurance industry to review, consider and disseminate best advice to the aesthetic practitioner community in order to promote excellence in effective and harm-free service delivery for members of the public.

Professor David Sines, Joint Council of Cosmetic Practitioners

Celebrating our achievements

At Hamilton Fraser, our customers are the very heart of our family, and everything we do. We continually strive to raise industry standards, deliver outstanding customer service, offer value for money and to find innovative and practical solutions for our customers’ unique needs.

 

We are delighted to have the accolades to support this continued mission. Hamilton Fraser has always been there to help to support the things that matter most and provide a lifetime partnership with our customers. Over the years we are proud to have been recognised for doing just that.

An insurance policy isn’t something tangible. You can read a bunch of words explaining what is and is not covered, but until you need to make a claim it’s very difficult to know if you are getting value for money. I have been insured with Hamilton Fraser Total Landlord Insurance since 2005 and they have protected a large portfolio of properties with their landlord insurance policies over the years – this speaks volumes. I trust them with my product portfolio because their personalised customer service is second to none and in 2016 when I needed to claim for a leak, their experienced claims team were very helpful, and they paid quickly. Thank you, Hamilton Fraser and Happy Birthday - here’s to another 25 years!

We take our responsibility seriously

We take our responsibilities to our customers, members, employees and the wider community seriously and we’re passionate about making a positive impact. Over 25 years we have taken great pleasure in supporting local causes and charities, with our staff helping to raise significant funds every year.

We have also sponsored a number of industry events and individual causes, including the sponsorship of Riley Boxall, six year old go karting champion in 2018 and the sponsorship of the league winning football team Hadley Rangers.

Over the years, we have donated tens of thousands to charities and causes close to the heart of the sectors we work in and our employees and customers.

In May 2019, ‘Rumble with the Agents’, an annual white-collar charity boxing event hosted by Landlord Action and set up by Paul Shamplina (founder of Landlord Action and Chief Commercial Officer at Hamilton Fraser), and his wife Rita, raised £22,000 for the Make A Wish foundation, supporting the life-changing and transformational wishes of two critically ill children.

We continue to look for new ways to passionately support local causes and charities as the Hamilton Fraser family.

We are proud to have supported a number of charities including but not limited to:

  • Help for Heroes
  • Cherry Lodge Cancer Care
  • Save the Children
  • MIND
  • Rainbows Hospice
  • Herts Young Homeless
  • Shelter UK
  • The British Heart Foundation
  • Cancer Research UK
  • Crisis Renting Ready Project

Professor Bob Khanna has been a client of Hamilton Fraser for over 20 years. We are absolutely delighted with the service we receive in all aspects of insurance for our various businesses. Hamilton Fraser are a current, leading provider, so are always able to deliver and adapt to any individual needs, hence why we go to them for everything! The team are friendly and supportive, nothing is too much and you always respond to any query in a timely fashion. We love working with you and cannot recommend the company highly enough, if you aren’t a client of Hamilton Fraser – you need to be. Eddie and his team are the nicest people to work with and the ultimate professionals. Keep doing what you are doing, and huge congratulations on 25 years, here’s to you many more successful years.

Thank you to our partners

Over the years we have been lucky enough to work with some incredible suppliers that have made everything possible, from web and content design to logo development, video production and much more. We want to extend our gratitude to the teams for bringing our ideas to life and continually supporting and working alongside us as an extension of our team no matter the ideas we have, or the direction we take.

The world we entered in 1996 is now nothing but a nostalgic memory. In 25 years we have watched the world change an almost unrecognisable amount, and the pace of change has undoubtedly been accelerated by the recent pandemic too. We could never have predicted the pace of change, but what is certain is Hamilton Fraser’s determination to stay at the forefront of innovation, automation and most importantly customer service in the future.

Our future looks bright as we start to roll out our business eco-systems designed to provide greater support for customers in our adapting markets and service their unique and changing needs. We recognise that to thrive and survive we need to adapt and grow to meet the needs of our customers. Education continues to be a core pillar of the business and we are committed to continued investment of time and money to raise industry standards and advocate continued support and transparency in our markets.

Speech marks

Our people are the most important asset we have. And I celebrate every single individual who has helped Hamilton Fraser over the past 25 years. However long or short their time has been, they have all contributed to our success. Thank you to everyone who has made Hamilton Fraser the success it is, and for joining us on our 25 year journey. I wonder what the next 25 years will hold.

EDDIE HOOKER, CEO OF HAMILTON FRASER

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