The Board

An experienced team

Our skilled leadership team is united in its pursuit of delivering peace of mind to our customers. With more than 250 combined years of experience in the insurance industry our Board members share a commitment to providing a personal service built on value and quality and helping to raise standards in the industry. Only through the expertise and leadership of our people are we able to deliver this service. Meet our Board below.

Board Members

The Board | Eddie Hooker

Eddie Hooker


Eddie was one of the founding shareholders of Hamilton Fraser in 1996 having previously worked in the insurance market with companies such as AXA Insurance and Legal and General since 1985.

Eddie’s vision for the company has always centred on improving working standards within the company’s chosen niche by providing relevant and innovative solutions to the management of risk, claims and complaint management.

Eddie regularly provides education, support and advice at various trade events throughout the UK and sits on several industry specific forums and bodies to help raise professionalism and standards for the good of the consumer.

Eddie has been married for more than 25 years and has four wonderful children. He is an avid drummer, having played with various local bands since 1984, the latest which provides the backing for the Warren Concert Party, a charity formed more than 60 years ago. Eddie can often be seen at the Emirates Stadium supporting his life-long team – the Arsenal.

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The Board | David Jacobs

David Jacobs


David Jacobs was involved in the formation of Hamilton Fraser and has been the Financial Director since the company’s inception in 1996.

He has been an accountant for over 30 years, and offers vast experience to the board. David oversees all of Hamilton Fraser’s financial activity, and has a team of 14 working with him.

David has engaged closely with our CEO, Eddie Hooker in many government initiatives that we support to raise standards in the private rented sector.

David’s passions include skiing, fine wine and dining and following Chelsea.

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The Board | Terri Dunne

Terri Dunne

Chief Delivery Officer

Terri Dunne has over 30 years of insurance experience having worked for Legal and General, Guardian Royal Exchange and AXA Insurance as an Insurance Underwriter. With solid insurance knowledge under her belt she joined Hamilton Fraser over 16 years ago and is now the Group Risk and Human Resources Director. In her role as Risk Director she is responsible for identifying any potential business risks that may hinder Hamilton Fraser while also ensuring that all compliance, regulatory and government contractual promises are kept. As the HR Director she is responsible for all the people related strategies whilst also ensuring that the culture and employee engagement meets the Hamilton Fraser vision and values.

When not working Terri enjoys travelling overseas particularly going on cruises but when in the UK she enjoys taking time out with her husband and travelling in their American RV.

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The Board | Ben Terrett

Ben Terrett

Chief Financial Officer

Ben is a Chartered Accountant, having qualified in 1998. He spent his formative working years in provincial accountancy practices, dealing with individuals and SME across a range of disciplines including personal tax, audit, bookkeeping, accounts preparation and corporate tax.

After the onset of general insurance regulation by the FSA in 2005, Ben joined an general insurance underwriter setting up the Internal Audit and Compliance function, progressing to Finance Director in 2012, with oversight of Finance, Underwriting, Pricing and Claims – all aspects financial.

Following a short spell in a Life business, Ben joined HFIS plc in March 2018 as Chief Financial Officer.

Ben lives in Stevenage and has three children, one of whom is at university in Reading studying Maths with Investment Banking. Ben supports Luton Town Football Club, having been a season ticket holder for over 35 years, is a keen reader and historian and in the summer be occasionally seen on the golf course.

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Peter Agathangelou

Peter Agathangelou

Chief Technology Officer

Peter Agathangelou joined Hamilton Fraser in February 2010. He has an extensive career across IT operations and systems management with over 30 years’ experience of technical account, project and team management.

Peter’s current role involves defining the strategic direction of our technical capabilities to ensure that Hamilton Fraser is in a position meet any technical challenges and identify new business opportunities, whilst also continuing to manage our day to day commitments and operational requirements.

Peter is extremely passionate about challenging the business to innovate and is a key team member in facilitating this. Peter also works closely with people around the business to help them grow, develop and fulfil their potential.

When we are not at work you are likely to find Peter spending time with his family and cats, playing guitar and cheering on his favourite football club, Tottenham Hotspur.

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The Board | Paul Shamplina

Paul Shamplina

Chief Commercial Officer

Paul Shamplina has over 25 years of experience in the legal field helping landlords with problem tenants. In 1999, Paul set up Landlord Action specialising in fixed-fee property recovery and tenant eviction in England and Wales.

Paul started working for Hamilton Fraser in December 2016, as an Associate Director and Brand Ambassador. As Brand Ambassador Paul focuses on enhancing the brand and educating landlords and letting agents.

Paul is passionate about the individual rights of landlords and tenants and in the importance of continually improving standards throughout the private rented sector. He has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book for landlords. Paul regularly appears on TV and radio including Channel Five’s hit series Nightmare Tenants, Slum Landlords.

When not working Paul enjoys football, going to the gym, boxing and spending time with his family.

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The Board | Kate Mutter-Bowen

Kate Mutter-Bowen

Associate Director

Kate Mutter-Bowen joined Hamilton Fraser in October 2017 and has an extensive career across the General Insurance Market and Private Rented Sector with over 25 years’ experience designing, leading, implementing sales, development and business change programmes.

In her role as Head of mydeposits, Kate is responsible for overseeing the Business Development and Customer Service teams across all regions. Kate also heads up the newly established Innovation Hub, tasked with investigating and implementing new and bespoke customer initiatives.

Kate is extremely passionate about the subject of empty homes within the sector and is a key mentor and advocate of coaching and developing people throughout the business to enhance their progression.

When not at work you are likely to find Kate relaxing at the beautiful Gower Peninsula in Swansea with her husband, Steve.

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The Board | Steve Barnes

Steve Barnes

Associate Director

Steve has been with the company since May 1998 and his first role was within the household team and also assisting with landlords clients. He has had various roles within the company over the years and was promoted to Associate Director in 2015.

Steve currently oversees the insurance division of Hamilton Fraser which includes specialist schemes for residential and commercial property owners, professional indemnity for letting agents and medical malpractice cover for doctors, dentists and nurses. They also provide bespoke household insurance.

Steve is a keen golfer and a member of his local club.

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The Board | Tim Frome

Tim Frome

Associate Director

Tim Frome has been working at Hamilton Fraser since December 2012, although he first started working with the company in early 2009 as a Trainee Solicitor at a law firm in Barnet.

Tim is an Associate Director responsible for the running of two of Hamilton Fraser’s subsidiary companies, HF Resolution Ltd and CM Protect Ltd. HF Resolution runs the Property Redress Scheme and the Cosmetic Redress Scheme while CM Protect runs a Client Money Protection scheme for letting agents.

He was previously a Legal Services Manager for the mydeposits tenancy deposit protection scheme where he was responsible for legal matters facing the scheme and also managing the disputes and adjudication teams.

Tim spends his spare time watching Tottenham, playing with his 3 year old son and renovating his house.

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Mark Copsey

Mark Copsey

Associate Director

Mark heads up the Healthcare Division at Hamilton Fraser. He has over thirty years of experience in the insurance market, the last twenty of which he spent in the City of London across Lloyd’s Syndicates, Brokers and MGA’s. Mark has worked with affinity groups for many years, giving him the perfect foundation and understanding for working with the increasing number of specialist registered training courses and associations that Hamilton Fraser partner with.

Joining the team in September 2019, Mark is looking ahead and planning for future growth in the cosmetic sector as well as an expansion into a broader Healthcare environment. Mark is motivated through a combination of energy, creativity and drive while working with a fantastic team in an exciting and ever evolving healthcare industry.

In his spare time, Mark holidays many times per year, spends time with his family, plays golf and is currently learning Spanish.

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