Working in our CMP team you will have the responsibility of processing new and renewal membership applications as well as carrying our full risk assessments, and allocating the correct client money banding. On top of that you will deal with email and telephone enquiries and provide comprehensive administrative support to the team.

 

Some of the things you’ll get up to:

CMP Membership

  • Responsibility for answering the CMP telephone along with other membership officers and leaving system notes for each call where appropriate.
  • Responsibility for dealing with Membership and other emails being sent to the info and admin mailboxes, including forwarding emails to relevant team members.
  • Responsibility for being the first point of contact (by email, post and telephone) for Members and prospective Members including; making sure welcome packs are sent in the post and responding to emails within company SLAs.
  • Respond to all Member, consumer and other interested/relevant party (email, post and telephone) Membership enquiries within agreed timescales.
  • Dealing (chasing up) abandoned registrations, other leads and Members who renewing and/or emails received and phone calls. require
  • Dealing with cancellation and refund requests.
  • Dealing with all Membership amendments and escalating any concerns to the relevant persons.

 

General

  • Assisting with the development of the PRS/CMP/TV/JCCP/CRS product offering.
  • Develop and maintain knowledge of what is happening in the property market generally and particularly with our members and prospective members.
  • Attend trade shows and other events on behalf of all Schemes as and when required.
  • Providing other assistance as required to ensure the smooth running of the PRS/CMP/TV/JCCP/CRS
  • When required take minutes at meetings, ensuring they are typed up and distributed in a timely manner whilst ensuring confidential and/or sensitive information is kept secure
  • Ensure that all Company security procedures, as detailed in the Personal Information Security Policy, are followed and any areas of concern are notified to the Department Manager

 

We’d like you to have:

  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
  • Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
  • Ability to plan and organise making effective use of time and resources
  • Experience in the property sector especially the private rented sector, will be useful but not essential

 

Benefits:

  • Competitive salary
  • 23 days holiday + bank holiday
  • Flexitime
  • Private healthcare for you and dependents (after one year’s service)
  • Season ticket loans
  • Rental deposit loans

 

About Hamilton Fraser:

Hamilton Fraser are an award winning leader in the property insurance market. We administer the mydeposits tenancy deposit scheme, offer financial, legal and redress services as well as being the UK’s largest supplier of cosmetic insurance. We’re growing rapidly by acquisition and market share and have an extensive portfolio of impressive brands, our office is a hive of activity. Located in Borehamwood, with fantastic transport links, we have a dynamic, agile and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.