Due to expansion we are looking to recruit a Disputes Case Assessor to support and assist the existing team with handling all dispute calls and managing the relevant casework.

This is a great opportunity where you will join a fun and lively team of 10 with plenty of room for progression for the right candidate. You shall receive industry training and full support through a structured on-boarding and performance management process.

The role will be based in our bright and vibrant offices in Borehamwood, conveniently located near to the M25 & A1 and within reach of Elstree & Borehamwood station. Hours of work will be 40 hours per week between 8.00am – 6.00pm, Monday to Friday.


The successful candidate will be expected to:

  • Respond to all dispute calls and emails
  • Manage all relevant casework
  • Deal with debt recovery procedures
  • Proof read and request payments
  • Maintain good business relationships with scheme members



  • Private medical after one years continuous service
  • Death in service cover after three years continuous service
  • Childcare vouchers
  • Cycle 2 work scheme



The Person

We are looking for someone with:

  • Previous experience dealing with inbound and outbound calls
  • Negotiation skills demonstrated in a previous role
  • Strong customer service skills
  • Ability to learn quickly
  • Strong organisational skills
  • Sound knowledge of Microsoft Office packages and the ability to learn new systems


For all inquiries about this role please contact geoff.banks-smith@hamiltonfraser.co.uk

Please click here for a full job description