**Full & Part Time Options Available**

We are looking for people with a good Customer Service background whether that be from a previous face to face role, or based in a contact centre. Working in our Customer Service Team you will be the first point of contact for our Customers and Scheme Members, so you’ll need to have a can do attitude and be a real people person. You’ll be part of an energetic and lively team – no day will be the same!  So if you are passionate about delivering excellent Customer Service and want to be part of an Award Winning Organisation get in touch with our Recruitment Team recruitment team recruitment @hamiltonfraser.co.uk.

Part Time working hours (we can be flexible):

We are looking for people who are available between 4pm and 7pm during the week, or just available Saturday mornings (9am – 1pm) – please get in touch to discuss options.

Full Time working hours (40 hours per week):

Monday-Friday:

  • 8am-5pm
  • 9am-6pm
  • 10am-7pm

Saturday (once every 3rd week):

  • 9am-1pm – you only work the Saturday if you have worked the early shift that week. Shifts are run on a 3 week rotation basis and after a Saturday shift you’ll get an afternoon off during the week

Some of the things you’ll get up to:

  • Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail
  • Process membership, deposit protection/unprotection applications via telephone and post
  • Manage agent member renewals, member compliance and credit control where required
  • Process payments and investigate billing issues

We’d like you to have:

  • Excellent customer service skills with a warm telephone manner
  • Sound knowledge of Microsoft Office packages and the ability to learn new systems
  • Experience of working in a multi-channel contact centre environment
  • Drive and self-determination with the ability to find and implement solutions to
    problems
  • The ability to collaborate effectively and adapt quickly

Benefits:

  • Competitive salary
  • 23 days holiday + bank holiday
  • Flexitime
  • Private healthcare for you and dependents (after one year’s service), plus cashplan from day 1
  • Season ticket loans
  • Rental deposit loans

About Hamilton Fraser:

Hamilton Fraser are an award winning leader in the property insurance market. We administer the mydeposits tenancy deposit scheme, offer financial, legal and redress services as well as being the UK’s largest supplier of cosmetic insurance. We’re growing rapidly by acquisition and market share and have an extensive portfolio of impressive brands, our office is a hive of activity. Located in Borehamwood, with fantastic transport links, we have a dynamic, agile and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.