The Board

An experienced team

Our skilled leadership team is united in its pursuit of delivering peace of mind to our customers. With more than 250 combined years of experience in the insurance industry our Board members share a commitment to providing a personal service built on value and quality and helping to raise standards in the industry. Only through the expertise and leadership of our people are we able to deliver this service. Meet our Board below.

Board Members

The Board | Eddie Hooker

Eddie Hooker


Eddie was one of the founding shareholders of Hamilton Fraser in 1996 having previously worked in the insurance market with companies such as AXA Insurance and Legal and General since 1985.

Eddie’s vision for the company has always centred on improving working standards within the company’s chosen niche by providing relevant and innovative solutions to the management of risk, claims and complaint management.

Eddie regularly provides education, support and advice at various trade events throughout the UK and sits on several industry specific forums and bodies to help raise professionalism and standards for the good of the consumer.

Eddie has been married for more than 25 years and has four wonderful children. He is an avid drummer, having played with various local bands since 1984, the latest which provides the backing for the Warren Concert Party, a charity formed more than 60 years ago. Eddie can often be seen at the Emirates Stadium supporting his life-long team – the Arsenal.

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The Board | Terri Dunne

Terri Dunne


Terri Dunne has over 30 years of insurance experience having worked for Legal and General, Guardian Royal Exchange and AXA Insurance as an Insurance Underwriter. With solid insurance knowledge under her belt she joined Hamilton Fraser over 16 years ago and is now the Group Risk and Human Resources Director. In her role as Risk Director she is responsible for identifying any potential business risks that may hinder Hamilton Fraser while also ensuring that all compliance, regulatory and government contractual promises are kept. As the HR Director she is responsible for all the people related strategies whilst also ensuring that the culture and employee engagement meets the Hamilton Fraser vision and values.

When not working Terri enjoys travelling overseas particularly going on cruises but when in the UK she enjoys taking time out with her husband and travelling in their American RV.

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The Board | Graham Coates

Graham Coates

Managing Director

Graham has been at Hamilton Fraser for just over 3 years. His role is to work with Eddie and David to set the strategic direction for the business and establish clear goals. Then to work with the directors and leadership team to ensure that they have put in place realistic objectives for each part of the business, with business plans to deliver on these. They then have to ensure that all our staff understand exactly what those objectives are and their own role in delivering them.

Prior to Hamilton Fraser, Graham worked as a consultant for a variety of businesses including Aviva and Jelf.

Graham enjoys spending lots of time with his family - 3 children and 3 grandkids. He also enjoys travelling, cycling, skiing, music festivals, cooking and reminiscing about the glory years at Leeds United 1965-75, 1990-1993, and 1999-2003.

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The Board | David Jacobs

David Jacobs

Finance Director

David Jacobs was involved in the formation of Hamilton Fraser and has been the Financial Director since the company’s inception in 1996.

He has been an accountant for over 30 years, and offers vast experience to the board. David oversees all of Hamilton Fraser’s financial activity, and has a team of 14 working with him.

David has engaged closely with our CEO, Eddie Hooker in many government initiatives that we support to raise standards in the private rented sector.

David’s passions include skiing, fine wine and dining and following Chelsea.

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The Board | Patrick Campbell

Patrick Campbell

Group IT Director

Paddy joined the Hamilton Fraser board as Group IT Director in early 2017 to fulfil the role of a commercially focused technology leader. Paddy has been tasked with exploiting Insuretech and Proptech to deliver market defining product innovation and drive better customer experience.

Paddy has over 15 years of varied sector experience, from the pure play dot-com arena, to a tenure as Business Systems Manager at ITV and Group IT Manager for the Virgin Group. He has a track record for delivering technology led business transformations through digital and enterprise scale system development.

Paddy has a passion for sailing, more specifically racing. If you see a cluster of hard hauled yachts on the River Thames between Tower Bridge and Greenwich the chances are it is Paddy going out to play with his friends.

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The Board | Steve Barnes

Steve Barnes

Associate Director

Steve has been with the company since May 1998 and his first role was within the household team and also assisting with landlords clients. He has had various roles within the company over the years and was promoted to Associate Director in 2015.

Steve currently oversees the insurance division of Hamilton Fraser which includes specialist schemes for residential and commercial property owners, professional indemnity for letting agents and medical malpractice cover for doctors, dentists and nurses. They also provide bespoke household insurance.

Steve is a keen golfer and a member of his local club.

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The Board | Nick Bates

Nick Bates

Associate Director

Nick Bates joined Hamilton Fraser in 2008 as Financial Controller. During his previous career he has worked in similar roles across various industries, including IT and magazine publishing.

He has been heavily involved in the specification and development of several IT systems across the group of companies, as well as running the accounts department. He is now an Associate Director and heads the accounts and finance division, with responsibility for Hamilton Fraser and its subsidiary companies, including the mydeposits tenancy deposit protection schemes. He assists the board by giving financial reality to their business plans.

Nick is a keen follower of motorsport and is now coming to terms with being a grandfather for the first time.

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The Board | Tim Frome

Tim Frome

Associate Director

Tim Frome has been working at Hamilton Fraser since December 2012, although he first started working with the company in early 2009 as a Trainee Solicitor at a law firm in Barnet.

Tim is an Associate Director responsible for the running of two of Hamilton Fraser’s subsidiary companies, HF Resolution Ltd and CM Protect Ltd. HF Resolution runs the Property Redress Scheme and the Cosmetic Redress Scheme while CM Protect runs a Client Money Protection scheme for letting agents.

He was previously a Legal Services Manager for the mydeposits tenancy deposit protection scheme where he was responsible for legal matters facing the scheme and also managing the disputes and adjudication teams.

Tim spends his spare time watching Tottenham, playing with his 3 year old son and renovating his house.

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The Board | Paul Shamplina

Paul Shamplina

Associate Director

Paul Shamplina has over 25 years of experience in the legal field helping landlords with problem tenants. In 1999, Paul set up Landlord Action specialising in fixed-fee property recovery and tenant eviction in England and Wales.

Paul started working for Hamilton Fraser in December 2016, as an Associate Director and Brand Ambassador. As Brand Ambassador Paul focuses on enhancing the brand and educating landlords and letting agents.

Paul is passionate about the individual rights of landlords and tenants and in the importance of continually improving standards throughout the private rented sector. He has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book for landlords. Paul regularly appears on TV and radio including Channel Five’s hit series Nightmare Tenants, Slum Landlords.

When not working Paul enjoys football, going to the gym, boxing and spending time with his family.

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Find out more

About Us

Protecting the things that matter the most and delivering peace… Read more

The Board

Our skilled leadership team is united in its pursuit of… Read more

Our History

We started as an insurance broker in 1996 specialising in… Read more

Vision and Values

Achieving excellence by actively co-operating and engaging with our customers… Read more


We have long standing partnerships with specialist organisations and insurers to… Read more