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Hamilton Fraser Academy

With so much conflicting information on what you need to do to comply, Hamilton Fraser Academy is here to help you get it right. Over the last year, Hamilton Fraser Academy received a renowned NPS score of world-class for their training. Join our community by attending one of our courses this year. Learn more and secure your ticket here.

What is the Hamilton Fraser Academy?

Hamilton Fraser Academy provides property professionals with a wide range of expert advice covering the full tenancy lifecycle, from deposit protection all the way through to dispute resolution.

In a fast paced and ever changing industry being left behind isn’t an option. We appreciate that looking after a property can be time consuming and with changing legislation expert advice is often needed.

The Hamilton Fraser Academy provides an extensive range of workshops to suit you. Our sessions are led by industry experts armed with years of experience and a wealth of hints and tips to share with you.

After selling out all of our 2018 and 2019 dates Hamilton Fraser Academy are back with new CPD accredited courses this 2020 and we are going national. Dates to be released soon. 

Unsure about how to find your perfect tenant? Want to reduce your dispute ratio? Need industry updates? Our workshops cover a wide range of relevant and useful topics with supporting advice from mydeposits, Property Redress Scheme, and Landlord Action.

Choose between our half day taster sessions or full day workshops and navigate the private rented sector with ease!

Half Day: Our half day workshops are short and sweet yet packed with useful information and tips to take away and implement that can help to transform your business or portfolio.

Full Day: Join us for a full day of training across a range of topics. These workshops are perfect for in-depth advice and guidance.

 

  • Tenancy Deposit Protection Basics
  • Tenancy Deposit Protection Intermediate
  • Tenancy Deposit Protection Advanced
  • Effective Negotiation Techniques
  • Dispute Resolution Workshop
  • Handling Complaints
  • Maximising your Landlord Instructions
  • Compliance in 2018
  • Eviction Special
  • Update from Westminster

  • Reduce your dispute levels
  • Learn effective negotiation techniques
  • Minimise delays throughout the tenancy
  • Support your tenancy lifecycle from start to finish
  • Gain vital industry knowledge
  • Continued support from industry experts
  • Stay ahead of industry changes
  • Networking opportunities
  • Hamilton Fraser Academy Workshop Certification (CPD inclusive)
  • Platform to ask your questions and get them answered

Legal update & compliance course: 8.30 – 14.00

Thursday 12 March 2020

The day:

The Private Rented Sector has undergone significant change over the last year and the year ahead looks to be no exception. Now more than ever it is important to understand how your business fits into the market and how you can ensure that you are compliant.

With so much conflicting information on what you need to do to comply.

Taken by Susie Crolla from Guild of Letting and Management

Paul Shamplina founder of Landlord Action will update delegates on the latest on the governments plans of the abolishment of section 21.

 

Buy ticket here

In the half day course you will:

  • Receive a certificate of training
  • Gain CPD points
  • Streamlining your processes and understand a landlords mind-set
  • Stand out from the competition with expert advice on key compliance topics
  • Have the chance to network with likeminded letting agents
  • Learn how to support and raise standards in the industry
  • Lunch and networking

Expert speakers

Paul Shamplina

Brand Ambassador

Landlord Action, regulated by the Solicitors Regulation Authority, was founded by Paul Shamplina in 1999 and has been helping landlords and letting agents deal with problem tenants ever since. Having dealt with 1000’s of cases over the years, Paul has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book for landlords with Kate Faulkner of the same name. The 2019 edition is due to be released this year.

Paul makes regular appearances on TV and radio and stars in Channel 5’s hit series ‘Bad Tenants, Rogue Landlords’, currently filming a 5th series due out in 2019. Paul has also co-hosted the ‘The Property Hour’ with Clive Bull on LBC Radio. Paul’s personal experience as a landlord gives him additional insight into property industry and he has carried out over 500 training seminars with landlords and agents helping to provide them with the key skills to operate successfully.

Over the years Paul has been heavily involved in an advisory role with the government on the Deregulation Act as well as the drafting of the new Section 21 6A form.

In 2017, Landlord Action was acquired by Hamilton Fraser Insurance Group, of which Paul is a director and brand ambassador. Hamilton Fraser operates across the property industry owning brands, mydeposits, the Property Redress Scheme, Client Money Protect (CMP), Total Landlord Insurance, Landlord Zone and Tenant Verify.

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Sean Hooker

Head of the PRS

Sean Hooker is the Head of Redress for the Property Redress Scheme (PRS).

Sean is a Qualified Adjudicator (ACIArb), CEDR Accredited Mediator and has a Professional Award in Ombudsman and Complaints Handling Practice (Queen Margaret University and Ombudsman Association). Following a long career in the insurance industry, Sean set up and ran the dispute resolution and adjudication service for an authorised tenancy deposit scheme before moving and setting up the ombudsman office at the PRS. A Government approved scheme, backed by legislation, the PRS is one of only two organisations that property agents must join to deal with their unresolved complaints.

The Property Redress Scheme is a consumer redress scheme authorised by the Ministry of Housing, Communities and Local Government and by the National Trading Standards Estate Agency Team to offer redress to consumers of lettings, property management and estate agents. The Property Redress Scheme is also open to other property professionals to show they are committed to providing excellent customer service.

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Suzy Hershman

Head of Dispute Resolution

Suzy is Head of Dispute Resolution at mydeposits with many years’ experience at the company.
As a fully qualified adjudicator, trained by the Chartered Institute of Arbitration, and with her legal background, her role has evolved from pure decision making to one of taking responsibility for delivering internal and external training in relation to alternative dispute resolution and complaint handling for mydeposits and the Property Redress Scheme, as well as legal updates.

“Meeting and building relationships with people in all our territories over the years, including many landlords, agents and inventory providers, has given me an invaluable insight into the industry. Having the opportunity to ask questions, listen and find out what people want and need from us is key for me.”

This knowledge has been shared across the business and allowed Suzy to offer advice and education through our disputes best practice guides, talks across the country, case studies and articles on our website and in our newsletters, as well as deliver educational bespoke workshops, and continually looking at ways to improve and be more efficient with our internal dispute processes.

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Susie Crolla

Managing Director of GLM

Suzy is Head of Dispute Resolution at mydeposits with many years’ experience at the company.
As a fully qualified adjudicator, trained by the Chartered Institute of Arbitration, and with her legal background, her role has evolved from pure decision making to one of taking responsibility for delivering internal and external training in relation to alternative dispute resolution and complaint handling for mydeposits and the Property Redress Scheme, as well as legal updates.

“Meeting and building relationships with people in all our territories over the years, including many landlords, agents and inventory providers, has given me an invaluable insight into the industry. Having the opportunity to ask questions, listen and find out what people want and need from us is key for me.”

This knowledge has been shared across the business and allowed Suzy to offer advice and education through our disputes best practice guides, talks across the country, case studies and articles on our website and in our newsletters, as well as deliver educational bespoke workshops, and continually looking at ways to improve and be more efficient with our internal dispute processes.

Expand bio View bio

Hamilton Fraser Letting Agent Academy

Are you interested in attending but can't make it to our office? Let us know where you're located so we can host an event in your area!

I would highly recommend Paul as I was very impressed with the training that he has delivered. Great trainer, great guy! In fact the last course (Tenancy & Legal course) was one of the best courses that we’ve held at Central Office (and we hold a lot of courses). I have booked Paul again and will continue to do so for the foreseeable future. I will also continue to enjoy watching him on Nightmare Tenants, Slum Landlords and reading his regular updates in our monthly newsletter

Dominic Dove, Belvoir

As a letting agent it is imperative for our team to be up-to-date about legislation. Paul’s training provides a great opportunity to get the correct information to help us respond to our customers’ needs. Paul has many years of experience and is a well-recognised expert within the industry, so there’s no question as to who’s best placed to work with.

Sandra Mpouma, Upad

I wanted to start by saying thank you for the training on behalf of all of us, it has really given us an understanding of how the adjudicators come to their final decisions.

Sophie Griffin, Countrywide

The dispute resolution workshop provided a great insight into the mind-set of an adjudicator. It was both informative and eye-opening and Suzy’s extensive experience was invaluable.

Foxtons

[My team of Property Managers] all found the information and advice from Paul tremendously helpful and easy to understand. In the world of lettings we are continually up against the many changing rules and regulations and struggle to keep up but it’s refreshing to have Paul’s expert guidance on the industry needs.

Tracey Gosnell, Intercounty Estate Agents

Absolutely brilliant training today for our amazing team of Property Managers around the complex subject of deposit disputes From Suzy Hershman of mydeposits and Paul Shamplina founder of Landlord Action. Thank you both from the whole team!

Andrew Gilchrist, Intercounty Estate agents

Great workshop today from Paul and his team. As always, informative and enjoyable!

Adam Joseph, Happy Tenant Company

*If you are not satisfied and would like to dispute you ticket costs post event, please contact the team using the contact details below.