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Hamilton Fraser Academy

What is the Hamilton Fraser Academy?

Hamilton Fraser Academy provides property professionals with a wide range of expert advice covering the full tenancy lifecycle, from deposit protection all the way through to dispute resolution.

In a fast paced and ever changing industry being left behind isn’t an option. We appreciate that looking after a property can be time consuming and with changing legislation expert advice is often needed.

The Hamilton Fraser Academy provides an extensive range of workshops to suit you. Our sessions are led by industry experts armed with years of experience and a wealth of hints and tips to share with you.

Unsure about how to find your perfect tenant? Want to reduce your dispute ratio? Need industry updates? Our workshops cover a wide range of relevant and useful topics with supporting advice from mydeposits, Property Redress Scheme, and Landlord Action.

Choose between our half day taster sessions or full day workshops and navigate the private rented sector with ease!

Half Day: Our half day workshops are short and sweet yet packed with useful information and tips to take away and implement that can help to transform your business or portfolio.

Full Day: Join us for a full day of training across a range of topics. These workshops are perfect for in-depth advice and guidance.


  • Tenancy Deposit Protection Basics
  • Tenancy Deposit Protection Intermediate
  • Tenancy Deposit Protection Advanced
  • Effective Negotiation Techniques
  • Dispute Resolution Workshop
  • Handling Complaints
  • Maximising your Landlord Instructions
  • Compliance in 2018
  • Eviction Special
  • Update from Westminster

  • Reduce your dispute levels
  • Learn effective negotiation techniques
  • Minimise delays throughout the tenancy
  • Support your tenancy lifecycle from start to finish
  • Gain vital industry knowledge
  • Continued support from industry experts
  • Stay ahead of industry changes
  • Networking opportunities
  • Hamilton Fraser Academy Workshop Certification (CPD inclusive)
  • Platform to ask your questions and get them answered

Legal update & compliance course

Tuesday 18 June 2019

The Private Rented Sector has undergone significant change over the last year and the year ahead looks to be no exception. Now more than ever it is important to understand how your business fits into the market and how you can ensure that you are compliant.

Tickets for this event has now sold out

In the half day course you will:

  • Receive a certificate of training
  • Gain CPD points
  • Be prepared for upcoming legislative changes and remain compliant
  • Stand out from the competition with expert
  • advice on key compliance topics
  • Have the chance to network with likeminded letting agents
  • Learn how to support and raise standards in the industry

Future proofing your lettings business and how to deal with the tenant fees ban

Tuesday 30 July 2019

This excellent workshop deals with the Tenant Fee Ban which will become Law on the 1st June 2019. We will be reflecting on current business practices, highlighting Unique Selling Points, discussing the details of the Tenant fee Ban and providing you with strategies to help you navigate this change. There are limited spaces available for this course and it will be taken by Susie Crolla of the Guild of Letting & Management.

To purchase tickets for this event please click below:

Tickets here

In the half day course you will:

  • Receive a certificate of training
  • Gain CPD points
  • Streamlining your processes and understand a landlords mindset
  • Stand out from the competition with expert advice on key compliance topics
  • Have the chance to network with likeminded letting agents
  • Learn how to support and raise standards in the industry
  • Lunch
Paul Shamplina

Paul Shamplina

Landlord Action, regulated by the Solicitors Regulation Authority, was founded by Paul Shamplina in 1999 and has been helping landlords and letting agents deal with problem tenants ever since. Having dealt with 1000’s of cases over the years, Paul  has acquired a reputation as “The Landlord’s Friend” and in 2015 co-wrote a book for landlords with Kate Faulkner of the same name. The 2019 edition is due to be released this year.

Paul makes regular appearances on TV and radio and stars in  Channel 5’s hit series ‘Bad Tenants, Rogue Landlords’, currently filming a 5th series due out in 2019.  Paul has also co-hosted the ‘The Property Hour’ with Clive Bull on LBC Radio. Paul’s personal experience as a landlord gives him additional insight into property industry and he has carried out over 500 training seminars with landlords and agents helping to provide them with the key skills to operate successfully.

Over the years Paul has been heavily involved in an advisory role with the government on the Deregulation Act as well as the drafting of the new Section 21 6A form.

In 2017, Landlord Action was acquired by Hamilton Fraser Insurance Group, of which Paul is a director and brand ambassador. Hamilton Fraser operates across the property industry owning brands, mydeposits, the Property Redress Scheme, Client Money Protect (CMP), Total Landlord Insurance, Landlord Zone and Tenant Verify.

Sean Hooker

Sean Hooker is the Head of Redress for the Property Redress Scheme (PRS).

Sean is a Qualified Adjudicator (ACIArb), CEDR Accredited Mediator and has a Professional Award in Ombudsman and Complaints Handling Practice (Queen Margaret University and Ombudsman Association). Following a long career in the insurance industry, Sean set up and ran the dispute resolution and adjudication service for an authorised tenancy deposit scheme before moving and setting up the ombudsman office at the PRS. A Government approved scheme, backed by legislation, the PRS is one of only two organisations that property agents must join to deal with their unresolved complaints.

The Property Redress Scheme is a consumer redress scheme authorised by the Ministry of Housing, Communities and Local Government and by the National Trading Standards Estate Agency Team to offer redress to consumers of lettings, property management and estate agents. The Property Redress Scheme is also open to other property professionals to show they are committed to providing excellent customer service.

Susie Crolla

As Managing Director of the Guild of Letting & Management for the last 13 years, Susie has been involved in working with Letting Agents, private landlords, local authorities, and other property professionals  on business development projects, delivering training courses and consultancy on a wide-range of topics. Susie wrote and developed the first BTEC qualification within the private rented sector and is passionate about the delivery of qualifications which support and enhance the learner’s knowledge. Sue has now embarked on the Graduate Diploma in Law to add to the degrees she holds in French & Italian and Linguistics. But it’s the relationships that she has developed over the last 13 years that drive her – the client is always at the heart of the job.

Hamilton Fraser Letting Agent Academy

Are you interested in attending but can't make it to our office? Let us know where you're located so we can host an event in your area!

As a letting agent it is imperative for our team to be up-to-date about legislation. Paul’s training provides a great opportunity to get the correct information to help us respond to our customers’ needs. Paul has many years of experience and is a well-recognised expert within the industry, so there’s no question as to who’s best placed to work with.

Sandra Mpouma, Upad

I wanted to start by saying thank you for the training on behalf of all of us, it has really given us an understanding of how the adjudicators come to their final decisions.

Sophie Griffin, Countrywide

The dispute resolution workshop provided a great insight into the mind-set of an adjudicator. It was both informative and eye-opening and Suzy’s extensive experience was invaluable.


[My team of Property Managers] all found the information and advice from Paul tremendously helpful and easy to understand. In the world of lettings we are continually up against the many changing rules and regulations and struggle to keep up but it’s refreshing to have Paul’s expert guidance on the industry needs.

Tracey Gosnell, Intercounty Estate Agents

Great workshop today from Paul and his team. As always, informative and enjoyable!

Adam Joseph, Happy Tenant Company